Terms of Service.
Last updated: March 12, 2026
These Terms of Service ("Terms") govern the relationship between GladeForm ("we", "us", or "our") and any individual or business ("Client" or "you") who engages our web design and development services. By commissioning a project with us, you agree to these Terms in full. If anything is unclear, please ask before proceeding — we would rather discuss it upfront than have a misunderstanding later.
1. Services
GladeForm provides bespoke web design, web development, copywriting, and related digital services exclusively for wellness practitioners and businesses. The specific scope of each engagement is agreed in writing before any work begins — either in a proposal, statement of work, or project brief exchanged by email.
Any requests outside the agreed scope are considered additional work and will be quoted separately. We will always flag this before undertaking out-of-scope work — you will never be surprised by an unexpected charge.
2. Payment
Payment Schedule
- 50% of the agreed project fee is due upfront before any design or development work begins.
- The remaining 50% is due prior to the final website being made live or delivered.
- Work will not commence until the initial deposit is received.
- The final deliverable will not be transferred or launched until the balance is cleared.
All fees are quoted in the currency agreed at the time of engagement. Invoices are due within 7 days of issue unless otherwise agreed in writing. Late payments may result in work being paused until the account is brought current.
3. Revisions
Each project includes a reasonable number of revision rounds as specified in your project proposal. A revision is defined as modifications within the original agreed scope — changes to copy, colours, layout adjustments, and similar refinements.
Requests that constitute a fundamental change in direction, add new pages not in the original brief, or significantly alter the agreed scope will be treated as additional work. We will always communicate this clearly and provide a quote before proceeding.
4. Client Responsibilities
A successful project requires your involvement. You agree to:
- Provide all required content, assets, and information within agreed timelines.
- Give timely feedback at each stage of the project. Delays in feedback may extend the project timeline proportionally.
- Ensure all content, images, and materials you supply do not infringe on any third-party intellectual property rights.
- Obtain and maintain all necessary third-party licences, domain names, hosting, and services required for your website to operate.
- Notify us promptly of any changes to your requirements or circumstances that may affect the project.
5. Intellectual Property
Ownership upon final payment
Upon receipt of full and final payment, ownership of the completed website — including its design, code, and written content produced by GladeForm — transfers entirely to you. You are free to modify, maintain, or hand the project to another developer.
Portfolio rights
GladeForm retains the right to display the completed project in our portfolio, case studies, and marketing materials unless you request otherwise in writing before the project commences.
Prior to final payment
All work-in-progress deliverables remain the property of GladeForm until full payment is received.
Your content
All content, logos, images, and materials you supply to us remain your property. You grant GladeForm a licence to use them solely for the purpose of completing your project.
6. Confidentiality
Both parties agree to treat any non-public business information shared during the project as confidential. We will not disclose your business strategy, client data, or proprietary information to third parties. This obligation does not apply to information that is publicly available or that we are legally required to disclose.
7. Limitation of Liability
GladeForm's total liability to you for any claim arising out of or in connection with these Terms or your project — whether in contract, tort, or otherwise — shall not exceed the total fees paid by you to GladeForm for the specific project in question.
In no event shall GladeForm be liable for any indirect, incidental, consequential, or punitive damages, including but not limited to loss of profits, loss of revenue, loss of data, or loss of business opportunity, even if we have been advised of the possibility of such damages.
We build every project with care and professionalism, but we cannot guarantee specific business outcomes such as increases in bookings, traffic, or revenue. Website performance depends on many factors outside our control.
8. Warranties
GladeForm warrants that:
- We have the right to enter into this agreement and provide the services described.
- All work will be carried out with reasonable skill, care, and professionalism.
- We will not knowingly infringe on any third-party intellectual property rights in our deliverables.
We warrant our work against defects for 30 days following project launch. After this period, any maintenance or changes are outside the project scope and will be quoted accordingly.
9. Termination
Either party may terminate a project engagement with written notice. In the event of termination:
- You remain liable for payment for all work completed up to the date of termination.
- The initial deposit is non-refundable as it covers time already committed to your project.
- GladeForm will deliver all completed work up to the termination date upon receipt of any outstanding payments.
- If GladeForm terminates due to a breach of these Terms by you, the same payment obligations apply.
10. Disputes
We genuinely hope it never comes to this. If a dispute arises, the process is:
Direct negotiation
Either party may raise a concern in writing. Both parties agree to negotiate in good faith for at least 30 days before escalating.
Arbitration
If negotiation does not resolve the dispute, it shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996 (India). The seat of arbitration shall be India.
11. Governing Law
These Terms are governed by and construed in accordance with the laws of India. To the extent any court proceedings are necessary, both parties consent to the exclusive jurisdiction of the courts of India.
12. General
- These Terms, together with any project proposal or statement of work, constitute the entire agreement between you and GladeForm.
- If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force.
- Our failure to enforce any right does not constitute a waiver of that right.
- These Terms may be updated from time to time. The version in force at the time your project commences will apply to that project.
13. Contact
Questions about these Terms? Please reach out before signing anything — we believe in clarity from the start.